Client Care and Case Management

Posted September 8, 2015

Catholic Charities, Diocese of Covington is accepting qualified candidates for a client care and case management position within the agency. The position is 60% (24 hours a week).

Job Requirements:

• Bachelor’s Degree in a human service field
•  Knowledge and understanding of community resources in Northern Kentucky
• Ability to establish effective working relationships with internal agency staff as well as with partnering community organizations
• Ability to complete comprehensive human service assessments based on face-to-face interviews
• Strong work ethic, excellent with details, and a self-starter
• Good problem solver and listener
• Ability to communicate effectively, verbally and in writing, to maintain confidentiality
• Desire to work as a team member and ability to work independently under general supervision.

Responsibilities of Client Care Position- 20%

• Respond to live phone calls, walk-in visits and messages from persons seeking social services, assist applicants in clarifying their needs and determining if CC services are appropriate. Provide a positive, appealing, and uplifting first impression of CC.
• Register applicants for CC services or offer appropriate referrals as needed.
• Respond to requests for information and referral from other agencies or organizations
• Manage the waiting list.
• Record in the case management database all information regarding requests for service and the outcomes of those interactions.
• Assign clients to service providers and schedule initial appointments
• Compile and verify referral information and communicate such information as needed.
• Collaborate with agency staff to ensure that client needs are met in a timely fashion.
• Manage the material assistance and outside referral list

Responsibilities of Case Manager-40%

• Overall coordination of services to clients receiving multiple services, including but not limited to
• Ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client needs.
• Primary responsibility for developing, writing, implementing, and revising client service plans while receiving input from team members
• Documentation of all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.

We offer an excellent benefit package including: 3 weeks paid vacation(adjusted upwards for longevity), 14 holidays, 10 sick days, 2 personal days -(prorated based on FTE) , single health insurance plan -(prorated based on FTE), fully paid pension (tax sheltered annuity), long-term disability, life insurance, business travel mileage reimbursement and job flexibility.

Salary range: $26,750 - $36,000 depending on education and experience prorated to FTE

Equal Opportunity Employer

This job description should not be construed to imply that these requirements are the exclusive standards for the position. Staff will be expected to perform other related duties as assigned by the supervisor.
Submit resumes and letters of interest to: SBraun@covingtoncharities.org

For more information about Catholic Charities, please visit our website site www.covingtoncharities.org